Shipping policy

Overview

We aim to deliver your jewelry safely, securely, and as quickly as possible. Every order is carefully packed and processed with attention to detail to ensure it reaches you in perfect condition.

📦 Order Processing Time

All orders are processed within 1–3 business days
Orders are not shipped or delivered on weekends or public holidays
You will receive a confirmation email once your order has been dispatched

🌍 Shipping Time

Estimated delivery times:

Domestic (within country): 3–7 business days

Please note that delivery times may vary due to customs delays or courier issues beyond our control.

💎 Shipping Charges

Shipping charges (if applicable) will be calculated at checkout
We may offer free shipping promotions from time to time, which will be clearly displayed on the website

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status in real time.

⚠️ Delays

While we strive to deliver on time, delays may occasionally occur due to:

High order volume
Courier delays
Customs clearance (for international orders)
Unforeseen circumstances (weather, logistics issues)

We are not responsible for delays caused by shipping carriers.

📦 Incorrect Address Disclaimer

Please ensure your shipping details are correct at checkout. We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Failed deliveries due to incomplete or incorrect address information

If an order is returned due to an incorrect address, reshipping charges may apply.

🔄 Lost or Missing Packages

If your package is marked as delivered but not received, please contact us within 3–5 days. We will assist in investigating the issue with the courier service.