Refund policy

Overview

We take great pride in the quality of our jewelry and carefully inspect each piece before shipping. Every item is packaged with care to ensure it reaches you in perfect condition.

📦 Returns & Eligibility

We only accept returns or refunds under the following conditions:

The product arrives damaged
The product has a manufacturing defect
You received the wrong item

❌ We do not accept returns or refunds for:

Change of mind
Personal preference
Minor variations in design or finish
Improper use or handling after delivery

All items are considered final sale unless they meet the conditions above.

⏱ Return Request Timeframe

If your order is eligible for return, you must contact us within 3–7 days of receiving your order with clear proof (photos/videos) of the issue.

After this period, we will not be able to process any claims.

📸 Proof Requirement

To process any return or refund request, customers must provide:

Clear images of the product
Unboxing video (recommended for faster resolution)
Order details (name, order ID)

🔁 Replacement or Refund

Once your claim is reviewed and approved:

We may offer a replacement of the same product, or
A refund to your original payment method

Refunds (if approved) will be processed within 5–10 business days depending on your bank/payment provider.

🚚 Shipping Costs

If the issue is due to our error (damaged/wrong item), we will cover return/replacement costs.
In all other cases, shipping fees are non-refundable.

💎 Quality Assurance

Each piece is carefully checked before dispatch. Slight variations in color, texture, or finish are natural in handcrafted or plated jewelry and are not considered defects.